Privacy Policy

Wye Valley Roofing (“we”, “us” or “our”) is committed to protecting your privacy. This policy explains how we collect, use and look after your personal information when you visit our website, request a quote or use our roofing services across Herefordshire, Gloucestershire and Worcestershire.

1. Who we are

The data controller is Wye Valley Roofing, 27 Russell's End, Bromsberrow, Herefordshire, HR8 1PA. You can contact us by email at info@wyevalleyroofing.co.uk or by phone on +44 7852 781250.

2. What personal information we collect

We may collect and process the following information about you:

• Your name, address, email address and telephone number.
• Your postcode and property details, including roof type and the work you need.
• Photographs or notes taken during a site survey or inspection.
• Any communications between us, including emails, phone calls and messages.
• Technical data such as your IP address, browser type and device information when you use our website.

3. How we collect your information

We collect information directly from you when you:

• Fill in a quote or enquiry form on our website.
• Call, email or message us.
• Arrange a survey, inspection or roof repair.
• Leave a review or testimonial.

We also receive technical information automatically through cookies and similar technologies when you browse our site, and from advertising partners such as Google when you interact with our ads.

4. How we use your information

We use your personal information to:

• Respond to your enquiry and provide an accurate quote.
• Carry out roofing work, surveys and follow-up services.
• Communicate with you about appointments, progress and payment.
• Send you marketing communications if you have agreed to receive them.
• Improve our website, services and advertising performance.
• Comply with legal and insurance requirements.

We rely on contract, legitimate interests and consent as the legal bases for processing your data.

5. Cookies and online advertising

Our website uses cookies and similar technologies to help it function, measure traffic and improve your experience. We also use Google Ads and Google Analytics to understand how visitors find and use our website.

Google may set cookies or use device identifiers to show you relevant ads and measure their performance. You can manage your cookie preferences through your browser settings and opt out of personalised advertising via Google Ads Settings.

6. Who we share your information with

We do not sell your personal information. We may share it with:

• Our insurers, accountants and legal advisers where necessary.
• Trusted subcontractors working under our direction and insurance.
• Service providers who host our website, send emails or process payments.
• Regulators or law enforcement when required by law.

All third parties are required to keep your information secure and use it only for the agreed purpose.

7. How long we keep your information

We keep your personal information for as long as necessary to provide our services, maintain records for warranty and insurance purposes, and comply with legal obligations. Enquiry data is typically kept for up to two years unless you ask us to delete it sooner.

8. Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing at any time.
• Complain to the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us at info@wyevalleyroofing.co.uk.

9. Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no internet-based service can be completely secure, and we cannot guarantee the security of information sent to us online.

10. Links to other websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Wye Valley Roofing
27 Russell's End, Bromsberrow, Herefordshire, HR8 1PA
Email: info@wyevalleyroofing.co.uk
Phone: +44 7852 781250